Showing items 1 - 4 of 4

Return on Investment of Complaint Management: A Review and Research Agenda

- Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya

Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour

- Armstrong, Christine, Kulczynski, Alicia, Brennan, Stacey

For all to see: social risk and observable complaining on Facebook

- Armstrong, Christine, Kulczynski, Alicia, Brennan, Stacey

Measuring Effective Complaint Handling by Government

- Sourdin, Tania, Carlson, Jamie, Watts, Martin, Armstrong, Christine, Carlyle, Tanya, McGeoch, David

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